Mediation is a peaceful method to settle conflicts, voluntary and confidential, in which a third party, the mediator, in an impartial and neutral way, helps the parties involved in order that, through the dialogue and the communication, they find by themselves the best profitable solution to their conflict that is valid for all of them.
It is a method that is not based in the confrontation but in the collaboration between individuals which means that the own interested parties who, as the protagonists, make their own decisions in a consensual manner with the assistance of the mediator who will guide them in the process, promoting the dialogue, listening them and helping them to solve their disputes but without power of decision.
